tag:status.lykke.com,2005:/historyLykke Status - Incident History2024-03-02T19:41:29ZLykketag:status.lykke.com,2005:Incident/194875952023-12-27T07:51:57Z2023-12-27T07:51:57ZAVAX withdrawals temporarily unavailable<p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>07:51</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>09:22</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.lykke.com,2005:Incident/167585922023-04-05T18:31:46Z2023-04-05T18:31:46ZUnscheduled maintenance<p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>18:31</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>18:30</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>17:55</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>11:29</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.lykke.com,2005:Incident/112099722022-09-26T06:32:07Z2022-09-26T06:32:07ZCardano Vasil update<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>06:32</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>18:06</var> UTC</small><br><strong>Scheduled</strong> - Lykke will be pausing Deposit and Withdrawals for Cardano (ADA) around 8 pm UTC on 22nd September 2022, for the Cardano Vasil hardfork.<br /><br />Trading will not be impacted during maintenance. Lykke will resume ADA Deposits and Withdrawals once we deem the Cardano blockchain to be stable, likely a few hours after the upgrade.</p>tag:status.lykke.com,2005:Incident/111284932022-09-15T09:03:42Z2022-09-15T09:03:42ZEthereum Mainnet Merge Update<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>09:03</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>09:03</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>09:02</var> UTC</small><br><strong>Scheduled</strong> - As mentioned in our previous communication, we are suspending all deposits and withdrawals of ETH and ERC-20 starting 14 Sep 2022 at 09:00 (UTC) as a precaution.</p>tag:status.lykke.com,2005:Incident/110947222022-09-10T10:45:47Z2022-09-10T10:45:47ZUnscheduled Maintanance<p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>10:45</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>09:57</var> UTC</small><br><strong>Monitoring</strong> - Services have resumed. We continue to monitor the situation.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>07:49</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>07:48</var> UTC</small><br><strong>Investigating</strong> - All our services are impacted due to unscheduled maintenance. These measures are taken as our services are exposed to DDoS attack. No personal data has been affected. <br /><br />We are currently investigating the issue and will keep you updated. <br /><br />Thank you for your patience and understanding.</p>tag:status.lykke.com,2005:Incident/110167642022-08-30T11:39:58Z2022-08-30T11:39:58ZTemporarily Issue Detected<p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>11:39</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>10:01</var> UTC</small><br><strong>Investigating</strong> - There is a temporary issue detected. Dev Team is already working on the investigation. We will keep you posted about the progress.</p>tag:status.lykke.com,2005:Incident/104419732022-07-04T08:28:44Z2022-07-04T08:28:44ZDelays in processing crypto transactions<p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>08:28</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>07:04</var> UTC</small><br><strong>Update</strong> - ETH/ERC20 deposit: delayed processing<br />ETH/ERC20 withdrawals: works normal<br />XTZ deposit/withdrawals: works normal</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>09:25</var> UTC</small><br><strong>Investigating</strong> - ETH/ERC20 deposit: delayed processing<br />ETH/ERC20 withdrawals: works normal<br />XTZ deposit/withdrawals: suspended</p>tag:status.lykke.com,2005:Incident/103668112022-06-21T11:07:04Z2022-06-21T11:07:04ZLogIn issue<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>11:07</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>07:21</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>07:15</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing login problems with our mobile app and web terminal. Our team is trying to resolve the issue. Be aware that your funds are safe and not affected by this problem.</p>tag:status.lykke.com,2005:Incident/102293982022-06-11T07:03:45Z2022-06-11T07:03:45ZUnscheduled maintenance<p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>07:03</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>04:44</var> UTC</small><br><strong>Investigating</strong> - Some issues might occur while trading. We are investigating the root cause. Please contact us at support@lykke.com in case you face any problems.</p>tag:status.lykke.com,2005:Incident/101653902022-06-07T13:15:04Z2022-06-07T13:15:04ZDOT withdrawals maintenance<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>13:15</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>08:11</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.lykke.com,2005:Incident/99671642022-05-11T17:21:21Z2022-05-11T17:21:21ZDelay in processing ETH and ERC20 withdrawals<p><small>May <var data-var='date'>11</var>, <var data-var='time'>17:21</var> UTC</small><br><strong>Resolved</strong> - due to volatile gas prices ETH/ERC-20 withdrawals could be delayed</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>14:51</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.lykke.com,2005:Incident/99148162022-05-04T21:26:14Z2022-05-04T21:26:14ZScheduled maintenance<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>21:26</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>20:04</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.lykke.com,2005:Incident/98305272022-04-22T03:35:35Z2022-04-22T03:35:35ZUnscheduled maintenance<p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>03:35</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>00:22</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>21:14</var> UTC</small><br><strong>Identified</strong> - There is a temporary issue detected with Lykke services. The issue has been identified and a fix will be implemented. The maintenance window is between 0:00 CET and around 4:00 CET. <br /><br />All services will be stopped.<br /><br />We apologize for the inconvenience.</p>tag:status.lykke.com,2005:Incident/98255132022-04-21T07:48:07Z2022-04-21T07:48:07ZUnscheduled maintenance<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>07:48</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>06:48</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.lykke.com,2005:Incident/97561332022-04-11T12:57:26Z2022-04-11T12:57:26ZUnscheduled maintenance<p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>12:57</var> UTC</small><br><strong>Resolved</strong> - All operations work as expected. Please note that all open orders were canceled as market prices have moved since the start of maintenance.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>12:56</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>08:57</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented. Please note that all open orders will be canceled as market prices have moved since the start of maintenance.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>06:30</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.lykke.com,2005:Incident/96889602022-04-02T13:57:54Z2022-04-02T13:57:54ZTezos deposits/withdrawals maintenance<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>13:57</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>21:49</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.lykke.com,2005:Incident/95600582022-03-17T17:08:32Z2022-03-17T17:08:32ZUnscheduled maintenance<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>17:08</var> UTC</small><br><strong>Resolved</strong> - All operations work as expected. Please note that all open orders were cancelled as market prices have moved since the start of maintenance. We apologize for the inconvenience and for the necessity to re-enter orders that were cancelled.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>09:29</var> UTC</small><br><strong>Update</strong> - We continue working on implementing the fix. ETA is not available at the moment.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>07:40</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>20:40</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.lykke.com,2005:Incident/91667802022-01-28T06:29:06Z2022-01-28T06:29:06ZUSDT and USDC maintenance<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>06:29</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>10:33</var> UTC</small><br><strong>Identified</strong> - USDT and USDC deposits and withdrawals are temporarily unavailable.</p>tag:status.lykke.com,2005:Incident/90797122022-01-26T10:32:43Z2022-01-26T10:32:43ZETH/ERC20 deposits delay<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>10:32</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>11:40</var> UTC</small><br><strong>Update</strong> - Credit card deposits are suspended until further notice</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>09:48</var> UTC</small><br><strong>Update</strong> - Only USDC deposits are under maintenance now. ETH and other ERC20 deposits should work as expected</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>09:10</var> UTC</small><br><strong>Monitoring</strong> - Due to the unscheduled maintenance, ETH/ERC20 deposits will reach the accounts with the delay (up to a few hours)</p>tag:status.lykke.com,2005:Incident/87572022021-12-06T16:04:57Z2021-12-06T20:26:41ZTezos deposits and withdrawals maintenance<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>16:04</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>08:11</var> UTC</small><br><strong>Identified</strong> - Tezos deposits and withdrawals are temporarily unavailable due to a technical issue. <br /> <br />ETA is not available yet</p>tag:status.lykke.com,2005:Incident/87359132021-12-04T08:12:33Z2021-12-04T08:12:33ZUnscheduled maintenance<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>08:12</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>13:34</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>13:34</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>06:53</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>20:22</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>20:18</var> UTC</small><br><strong>Identified</strong> - There is a temporary issue detected with Lykke services. All operations are not available. The Dev team is investigating the root cause</p>tag:status.lykke.com,2005:Incident/76896612021-08-05T15:19:12Z2021-08-05T15:19:12ZETH & ERC20 - London Upgrade<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>15:19</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>11:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>11:07</var> UTC</small><br><strong>Scheduled</strong> - Deposits and Withdrawals for ETH & ERC20 tokens will be temporarily disabled starting at 13:30 CET due to the Ethereum London Upgrade. ETH & ERC20 tokens deposits and withdrawals will stay disabled until the upgrade is completed and our development team believes it is safe to enable normal operations.</p>tag:status.lykke.com,2005:Incident/75130762021-07-15T10:00:00Z2021-07-15T10:00:00ZUnexpected maintenance<p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>09:13</var> UTC</small><br><strong>Identified</strong> - Due to this unexpected maintenance, trading will be disabled and all orders will be cancelled. Deposit and Withdrawals are also disabled until further notice. We expect to have an update within the next hours, we apologize for the inconvenience.</p>tag:status.lykke.com,2005:Incident/70004262021-05-17T12:00:40Z2021-05-17T12:00:40ZBCH deposits will be disabled<p><small>May <var data-var='date'>17</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>07:34</var> UTC</small><br><strong>Scheduled</strong> - BCH deposits will be disabled today at 9:00 pm UTC, 14th May, 2021, due to the upcoming BCH hard fork. The details about the BCH upgrade are not clear yet and as such we cannot officially provide any additional information.</p>tag:status.lykke.com,2005:Incident/61342832021-01-30T07:12:22Z2021-01-30T07:12:22ZScheduled maintenance<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>07:12</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>11:04</var> UTC</small><br><strong>Scheduled</strong> - Lykke will be under maintenance on Friday, January 29 2021 starting 8 pm UTC. The maintenance is planned to improve the system performance by upgrading the server's efficiency. The operations of the exchange will not be affected during this time. Note that there might be temporary errors and in this case you might need to retry the operation or contact support@lykke.com.</p>